Terms and Conditions

01 General information

The website soners.bg is operated by "SONERS AUTO" EOOD, UIC 203817172 — an auto body and paint repair shop. The trader identification details required by Art. 4 of the Bulgarian E-Commerce Act are set out below.

• Name: "SONERS AUTO" EOOD, UIC 203817172
• Registered seat and management address: 8000 Burgas, "Deveti kilometar" district, plot UPI II-557
• Place of business and correspondence address: Main Burgas–Vetren road, opposite Rompetrol, 9th kilometre, Burgas
• Represented by: Yakub Yuseinov Solakov, manager
• VAT registration: No. BG203817172
• Phone: 0879 300 123
• Email: oferti@soners.bg
• Supervisory authority: the Commission for Consumer Protection (CPC), 4A Slaveykov Square, floors 3, 4 and 6, Sofia 1000, Bulgaria, tel. 0700 111 22, email info@kzp.bg, website kzp.bg

Our activity is carried out in accordance with Bulgarian law, including the Consumer Protection Act and the E-Commerce Act.

02 Acceptance of the terms

Accessing and using the website means that you have read, understood and accepted these Terms and Conditions, as well as our Privacy Policy. We reserve the right to update the terms at any time, and the current version will be published on this page.

03 Nature of the information provided

The information on this website is of a general and informational nature. Any quote prepared on the basis of a request and photos submitted through the site is indicative and subject to confirmation after a physical inspection of the vehicle. The final price, scope of repair and timeline are determined and confirmed in writing when the vehicle is left at the shop.

04 Services offered

We offer the following services, described in detail in the "Services" section of the website:

• Repainting and professional paint preparation.
• Dent, panel and mechanical services.
• Suspension repair and replacement of ancillaries (radiators, water pumps and others).
• Oil and filter changes.
• Full wash and detailing before handover.
• Comprehensive, third-party liability and private-order work.

05 Quote requests and photo uploads

• Submitting the quick-quote form constitutes a request for an indicative estimate, not a binding offer or a repair contract.
• You are responsible for the accuracy of the information and photos you submit, and for having the right to share them with us.
• We may contact you by phone, email or Viber regarding your request.
• The quick-quote form is intended for private orders. For repairs under an insurance claim, please contact us by phone so we can coordinate the process with your insurer.

06 Vehicle drop-off and collection

When leaving your vehicle for repair, you must have the legal right to dispose of it and a valid registration. We are not responsible for personal belongings left in the vehicle unless expressly agreed otherwise in writing. Parking on the shop premises is subject to the conditions posted on site, unless otherwise agreed.

07 Pricing and payment

The final price is communicated in a written quote after the vehicle has been inspected. Payment is due on collection of the vehicle, unless otherwise agreed. For repairs under an insurance claim, payment terms follow the arrangement between you, us and the insurer. We reserve the right to request an advance payment for parts ordered specifically for your repair.

08 Warranty

We provide a commercial guarantee of 1 (one) year on the quality of the paint and bodywork we carry out. The period runs from the date the vehicle is handed back. The guarantee applies to private orders and to repairs under an insurance claim alike.

The guarantee covers:

• peeling and flaking of the paint (loss of adhesion to the surface);
• blistering under the clear coat caused by preparation or by contamination during painting;
• corrosion appearing on a panel we painted, where it is attributable to the preparation or to the work we carried out;
• cracking, premature loss of gloss or fading within the guarantee period.

The guarantee does not cover:

• new damage after handover — stone chips, scratches, knocks and road accidents;
• corrosion that was already present before the repair, and corrosion resulting from new damage after handover;
• the effects of improper washing — high-pressure washing at close range, aggressive chemicals, or a brush car wash too soon after painting;
• corrosive contamination left on the paint for a prolonged period — bird droppings, tree sap or road salt;
• work carried out on the same panel by another shop after our repair;
• normal wear and tear.

The guarantee is held by the customer the repair was carried out for and does not transfer if the car is sold. Where a claim is upheld, we remedy the defect free of charge, including any preparation and repainting required. To make a claim, contact us so we can arrange an inspection of the vehicle.

This commercial guarantee is in addition to, and does not restrict, the consumer's statutory rights under the Bulgarian Consumer Protection Act.

09 Use of the website

You undertake to use the website only for lawful purposes and in a manner that does not infringe the rights of third parties. It is not permitted to:

• provide false or misleading information;
• attempt to gain unauthorised access to the website, servers or related systems;
• distribute malicious software or disrupt the normal operation of the website;
• copy, reproduce or use the site's content for commercial purposes without our written consent.

10 Intellectual property

All content on the website — text, graphics, logo, images and design — is owned by our company or used with permission and is protected by applicable intellectual property law. Its use without permission is prohibited.

11 Third-party links

The website may contain links to third-party sites (for example insurers or partners). We are not responsible for the content, policies or practices of those sites and recommend that you review their terms.

12 Limitation of liability

We make reasonable efforts to keep the information on the website accurate and up to date, but we do not guarantee its completeness or accuracy. To the maximum extent permitted by law, we are not liable for any direct or indirect damages arising from the use of, or inability to use, the website, except in cases of intent or gross negligence.

13 Service availability

We strive to keep the website available at all times, but we do not guarantee that it will operate without interruptions or errors. We reserve the right to modify, suspend or discontinue parts of the website at any time without notice.

14 Complaints and dispute resolution

For any complaint about our services you can contact us at oferti@soners.bg or by phone on 0879 300 123. If you are not satisfied with the response, you have the right to refer the matter to the Commission for Consumer Protection (CPC), 4A Slaveykov Square, floors 3, 4 and 6, Sofia 1000, Bulgaria, tel. 0700 111 22, email info@kzp.bg, website kzp.bg, and to seek assistance from the competent conciliation commission for the alternative resolution of consumer disputes attached to the CPC.

15 Governing law

These Terms and Conditions are governed by Bulgarian law. Any disputes relating to the use of the website or the services provided shall be settled by the competent Bulgarian courts, unless mandatory legal provisions provide otherwise.

16 Contact

For questions about these Terms and Conditions you can contact us at oferti@soners.bg, by phone on 0879 300 123, or at the shop address: Main Burgas–Vetren road, opposite Rompetrol, 9th kilometre, Burgas.